Benchmarking: Complaint Handling Service Recovery

Complaint Handling Service Recovery Benchmarking Association

The Complaint Handling and Service Recovery Benchmarking Association™ is an association of companies that conducts benchmarking studies to identify the best practices surrounding complaint handling and service recovery issues that improve the overall operations of the members. Members of CHSRBA™ are concerned with developing measures of real performance and processes for maintaining relationships with customers.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance.